Returns & Replacement

Return Policy Overview

Due to the customized nature of our products, returns are accepted only in specific circumstances. We stand behind the quality of our products and will ensure any issues are resolved promptly.

Eligible for Return/Replacement

Return Process

1. Report Within 48 Hours: Contact us immediately upon delivery if you notice any issues
2. Provide Documentation: Send clear photographs of the product and packaging
3. Return Authorization: Wait for our team to approve your return request
4. Shipping Instructions: Follow the return shipping guidelines provided
5. Inspection: We inspect the returned product within 3-5 business days
6. Resolution: Refund or replacement processed after inspection

Return Timeline

7 Days: Return requests must be initiated within 7 days of delivery

48 Hours: Report damage or defects within 48 hours for fastest processing

Non-Returnable Items

• Custom products without defects or damage
• Products showing signs of installation or use
• Products without original packaging
• Products damaged due to improper installation
• Products damaged after delivery acceptance

Refund Policy

Processing Time: 7-10 business days after receiving and inspecting the returned product

Refund Method: Original payment method

Shipping Charges: Non-refundable unless return is due to our error or defective product

Replacement Policy

For defective or damaged products, we offer free replacement:

• Replacement shipped within 10-15 business days
• No additional charges for replacement
• Same specifications as original order
• Pick-up of defective product arranged

Cancellation Policy

Before Production: Cancellations accepted within 24 hours of order placement

After Production Starts: Cancellations not permitted for custom orders

Part Payment Orders: Advance amount non-refundable as cancellation charges

Inspection Guidelines

Upon delivery, please:

• Inspect packaging for visible damage
• Check product before signing delivery receipt
• Take photographs if any damage is noticed
• Do not accept delivery if packaging is severely damaged
• Contact us immediately if issues are found

Warranty Coverage

All products come with manufacturer warranty covering:

• LED lighting components
• Electronic features (defogger, Bluetooth, etc.)
• Mirror glass defects
• Manufacturing workmanship

Warranty does not cover installation damage or misuse